FAQs

Absolutely, the Smartshavy hair eraser is suitable for everyone out there and also for men

Our blades are long lasting you do however have the option to buy new owns if your blades wear out, they can however last 2-4months with no issue depending on how often you shave

Enjoy guaranteed painless shaving using the Smartshavy, due to the small size of the blades it avoids your skin getting trapped inside of it like most other shaver on the market do, this is especially useful for your most sensitive areas where the Smartshavy will do wonders!

Enjoy painless shaving at any time, just make sure your skin is dry when using it for optimal results.

Our eraser is specifically designed to be gentle and safe for everyone and has absolutely no side effects!

There is no limit to the amount of times you can use it, it is up to you!

It will! It actually improves the appearance of strawberry skin that you usually get from waxing.

Every after use, clean your SmartShavy under running water and brushing off any debris: hair, dead skin, etc. Store in a dry place.

Generally, you can change your shipping address within 24 hours. Make sure to contact us immediately with your order number, and the correct address. The more information you provide, the sooner we can change your information. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.

Make sure you type ‘Urgent: Change Order Details’ in the subject line. Any other title may cause delay in the delivery of your order.

Please keep in mind that your order may already have been dispatched. In this case, we won't be able to send you another one so it’s best to contact the postal service.

Yes! all orders will include a tracking number. It will automatically be sent to your email. You can track your order directly at our site by clicking here.
If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take 5-9 business days to update depending on the shipping carrier. This is usually due to our high volume of orders.

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.

If there is a problem with your tracking number or package delivery, please contact the courier directly. Please allow 5 - 9 days for the tracking information to show up. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time. You can also track your order by clicking here.

We apologize for the inconvenience of not receiving your package. As per the tracking information, the package has been delivered to the address provided at checkout. To locate your package, please consider the following options:

A. Verify the shipping address: Ensure that the address provided at checkout is correct by checkout you order confirmation email.

B. Check with others:
Check with household members and neighbors as the package may have been delivered to someone else.

C. Look in specific areas:
Check your mailbox, safe drop locations, and other possible delivery areas.

D. Businesses - Check with staff:
If the address is a business, check with the mailroom, front desk, and security guard.

E. Apartment buildings - Check with front desk:
The package may have been delivered to concierge or security.

F. Contact the post office:
Your package may have been held at the local post office.

G. Wait 24-48 hours:
On rare occasions, the carrier may mark the package as delivered earlier than it actually is.

If all the above steps are taken and the package is still not found, please contact us with the order number for further assistance. Please note that we cannot be held responsible for packages where the tracking information states that it has been delivered to the provided address. If you have experienced lost or stolen packages in the past, we suggest having the package delivered to a work address for safekeeping.

Smartshavy is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address.

The time it takes to receive your order can depend on factors like the shipping method and destination. We offer several shipping options, each with its own processing time and benefits, which you can compare on our shipping page.

Most likely you will not be charged any customs. In most cases we try to ensure that there are no customs charges upon arrival. But sometimes customs charges are out of our control and are dependent on the local government.

We accept all major credit and debit cards, as well as popular payment methods such as Visa, Masterard, PayPal, Amazon Pay, Apple Pay, American Express and Google Pay.

Yes, our website uses a secure checkout process that is encrypted to protect your personal information.

Orders will be charged in the currency that is selected at checkout.

Currently, we do not offer any financing options.

PLEASE DO NOT RETURN THE PACKAGE BEFORE CONTACTING US, WE CANNOT GUARANTEE PROCESSING YOUR REFUND IF YOU DON'T CONTACT US FIRST.

How to claim your money back:

1. Trial our hair eraser for at least 20 Days from date of delivery, but for no more than 30 days.

2. If you are not completely satisfied by the performance of it, email a customer care representative

3. Once approved, return it (in its original packaging) via a trackable mail service 100 days from date of purchase to the address provided by our customer care representative.

4. Incomplete, indecipherable or illegible claims will be deemed invalid.

Real postage costs for the sending and return of our Smartshavy are the full responsibility of the Claimant and will not be refunded.

5. Once returned, our hair eraser's price will be refunded to you.

If you haven’t received a refund yet, first check your bank account, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.